How to File a Customer Complaint against a CFSA Member
If you are a payday advance customer and believe that a CFSA member company has subjected you to an unlawful or unfair lending practice, you may submit a formal grievance to CFSA’s Ethics Committee.
The Ethics Committee will review your case and determine if a violation of CFSA Best Practices has occurred. If so, the Committee will determine what action should be taken against the CFSA member.
To file a grievance, please send an email to cfsa@multistate.com or call CFSA’s Hotline 888-572-9329. Our office hours are 9 a. m. and 5 p. m. Eastern Standard Time.
The Basics
