CFSA Payday Advance Customer Bill of Rights

The following is the CFSA Payday Advance Customer Bill of Rights. If you believe that you’ve been treated inappropriately by a CFSA member and you would like to report a violation of a CFSA Best Practice see CFSA Procedures for Responding to Customers Complaints.

1. You have the right to courteous and professional service.
2. You have the right to have your financial privacy and personal identity protected during and after transacting with a CFSA member company.
3. You have the right to receive full written disclosure of all fees and terms associated with your payday advance.
4. You have the right to rescind your loan, at no cost, within one (1) business day of accepting a payday advance.
5. You have the right to file a grievance against a CFSA member company if you believe that you have been treated in a manner that violates CFSA’s code of Best Practices.  In such case, CFSA’s Ethics Committee will investigate your allegation and work with you and the CFSA member to resolve the issue.
6. You have the right to lawful and professional collection practices.
7. Upon repayment of your payday advance, you have the right to decline any offer to assume an additional payday advance.
8. If you live in a regulated state or municipality, you have the right to demand that your lender adhere to the payday lending law(s) of that state or municipality.